Privacy policy

Privacy Policy Overview

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from Ou-chhh.store  (the "Website").

Information We Collect

When you visit the Website, we automatically gather certain details about your device. This includes data such as your web browser, IP address, time zone, and some cookies stored on your device. Additionally, as you explore the Website, we collect information about the specific pages or products you view, how you arrived at the site (e.g., referring websites or search terms), and how you interact with the Website. This automatically-collected information is referred to as “Device Information.”

The methods used to collect Device Information include:

  • Cookies: Small data files placed on your device that often contain an anonymous unique identifier. For more on cookies, visit All About Cookies.
  • Log Files: These track actions on the Website, including your IP address, browser type, Internet service provider, exit/referring pages, and timestamps.
  • Web Beacons, Tags, and Pixels: These are electronic files used to monitor how you browse the Website.
  • [[Include Descriptions of Other Tracking Technologies Used]]

When you make a purchase or attempt to do so, we collect information such as your name, billing address, shipping details, payment information (e.g., credit card numbers, [[other payment methods accepted]]), email, and phone number. This is referred to as "Order Information."

[[Include Any Other Data Collected, Such as Offline Data, Purchased Marketing Lists, etc.]]

When we refer to "Personal Information," we are talking about both Device Information and Order Information.

How We Use Your Information

We use Order Information primarily to fulfill your orders (e.g., processing payments, arranging shipment, and sending order confirmations). We also use this information for:

  • Communication with you.
  • Screening orders for fraud or potential risk.
  • Providing you with updates, promotions, or ads related to our products or services based on your preferences.
  • [[Include Additional Uses for Order Information]]

We use the Device Information to help us assess fraud risks and optimize the Website (e.g., by gathering analytics on user behavior and evaluating the success of our marketing campaigns).

[[Include Other Uses of Device Information, such as for Advertising or Retargeting]]

Sharing Your Personal Information

We may share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to manage our online store—more information about how Shopify handles your data can be found here: Shopify Privacy Policy. Additionally, we use Google Analytics to track how visitors use the Website—learn more about how Google uses your data here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also share your information when required to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

As mentioned, we may use your Personal Information to offer targeted ads or marketing communications we think will be relevant to you. For more information on targeted advertising, you can visit the Network Advertising Initiative's page: How Online Advertising Works.

You can opt out of targeted advertising via the following links:

Additionally, you can opt out of some services via the Digital Advertising Alliance: DAA Opt-Out Portal.

Do Not Track

Please note that we do not alter our data collection practices based on "Do Not Track" signals from your browser.

Your Rights

If you're a European Union resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. To exercise these rights, please contact us via the contact details below.

Furthermore, as an EU resident, we process your data to fulfill contracts (e.g., processing orders) or pursue legitimate business interests. Your information may also be transferred outside the EU, including to Canada and the U.S.

Data Retention

When you make a purchase, we retain your Order Information for our records unless you ask us to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations.

[[If Age Restrictions Apply]]

Minors

The Website is not intended for individuals under the age of [[Insert Age]].

Contact Us

For questions about our privacy practices, to update or delete your information, or to lodge a complaint, please contact us via email at info@ou-chhh.store or by mail at:

Ouchhh
[Re: Privacy Compliance Officer]
Room A02, 2/F, Hing Yip Centre, 31 Hing Yip Street, Kwun Tong, Hong Kong SAR, China KL, Hong Kong